storz and bickel service

Post by **Greenfingers** » Thu Sep 28, 2023 8:47 am

Hello all, I bought a S+B vape from Amazon about 18 months ago which has been brilliant and I've used it A LoT, I dropped it while out and the led screen stopped working, So I contacted the seller who said it's up to S+B to sort out, any way to cut a long story short, I contacted S+B and they sent a prepaid packet to me and within a week I've got a brand new updated unit back

Very good communication, German engineering at its finest

Cheers

Post by **Wrh** » Thu Sep 28, 2023 9:25 am

That's excellent service for sure thanks for letting us know

Greenthirteen · Post by **Greenthirteen** » Thu Sep 28, 2023 9:28 am

That’s excellent!

I recently had the same with SensorPush who sent me 4 new probes as mine had gone out of range.

Post by **flip** » Thu Sep 28, 2023 5:47 pm

That's great! I was thinking about getting mine serviced as the battery is now on its last stand.

Post by **Grumpy Toad** » Thu Sep 28, 2023 6:13 pm

That is great to hear. It good to support companies that support their customers.

GreenFingerz_ · Post by **GreenFingerz_** » Fri Sep 29, 2023 1:36 am

Greenfingers wrote: ↑
Thu Sep 28, 2023 8:47 am
Hello all, I bought a S+B vape from Amazon about 18 months ago which has been brilliant and I've used it A LoT, I dropped it while out and the led screen stopped working, So I contacted the seller who said it's up to S+B to sort out, any way to cut a long story short, I contacted S+B and they sent a prepaid packet to me and within a week I've got a brand new updated unit back

Very good communication, German engineering at its finest

Cheers

I had the same response! During lockdown my screen faded. I know have learnt this is from exposure to sun sometimes so I always protect the screen. I sent them a video of the issue and they sent me an updated version!! Have you seen they may be ( rumors ) bringing out a vape on demand model?

GreenFingerz_ · Post by **GreenFingerz_** » Fri Sep 29, 2023 1:37 am

flip wrote: ↑
Thu Sep 28, 2023 5:47 pm
That's great! I was thinking about getting mine serviced as the battery is now on its last stand.

There are tutorials on how to change the batteries yourself of course this ruins the guarantee but may be worth a look?

Post by **wutang** » Fri Sep 29, 2023 5:58 am

Was this at no cost to you or did you have to pay a service fee?

Post by **HRH** » Fri Sep 29, 2023 6:42 am

Great customer service. Good to hear.

Post by **Greenfingers** » Fri Sep 29, 2023 8:06 am

GreenFingerz_ wrote: ↑
Fri Sep 29, 2023 1:36 am

Greenfingers wrote: ↑
Thu Sep 28, 2023 8:47 am
Hello all, I bought a S+B vape from Amazon about 18 months ago which has been brilliant and I've used it A LoT, I dropped it while out and the led screen stopped working, So I contacted the seller who said it's up to S+B to sort out, any way to cut a long story short, I contacted S+B and they sent a prepaid packet to me and within a week I've got a brand new updated unit back

Very good communication, German engineering at its finest

Cheers
I had the same response! During lockdown my screen faded. I know have learnt this is from exposure to sun sometimes so I always protect the screen. I sent them a video of the issue and they sent me an updated version!! Have you seen they may be ( rumors ) bringing out a vape on demand model?

ivw not seen that ? Interesting......